4 Jobs found

About the role• Handle telephone calls and email requests from customers within the call center.• Build a relationship of trust, listen, and present a positive image of the company from the first contact.• Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system.• Offer simple, clear, and effective solutions with a commitment to impeccable customer service.• Provide appropriate responses and/or solutions to customer requests.• Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information.• Ensure confidentiality during the conversations and all related liaises with the client.About You• Previous experience in a customer...

Business Analyst - Définition d'indicateurs d'analyse des coûts Introduction Un établissement bancaire d'envergure recherche un Business Analyst afin d'accompagner la mise en place d'indicateurs d'analyse des coûts. L'environnement est institutionnel, exigeant et orienté vers la modernisation des outils de gestion et de pilotage. Objectifs de la mission La ressource sélectionnée contribuera à un projet visant la définition et la mise en oeuvre d'indicateurs de suivi et d'analyse des coûts, en lien étroit avec le service Contrôle de gestion. Elle interviendra : • sous la supervision d'un chef de projet interne, • en interaction avec les équipes de contrôle de gestion, • en collaboration avec les équipes fonctionnelles et informatiques. Périmètre d'intervention Les principales responsabilité...

Department: Tax Reports to: Head of Operations Position Overview: We are seeking a highly experienced and detail-oriented Senior Manager - Tax to lead and oversee tax advisory and compliance function. The ideal candidate will have a strong background in Luxembourg Tax, VAT and Fatca/ CRS, with proven leadership in managing teams and complex structures. Key Responsibilities: Tax compliance & reporting • Prepare and oversee the preparation and filing of tax (CIT, MBT, NWT) and VAT returns for commercial companies, SOPARFIs and Funds. • Prepare and oversee preparation and filing of Fatca / CRS. • Ensure compliance with all relevant tax laws and regulations. • Coordinate and support internal and external tax audits. • Maintain documentation and respond to inquiries from tax authorities. Tax ad...

Global Custody - Business ImplementationAbout the Role• Oversee the implementation of Global Custody (GC) client onboarding projects, which may include new client launches, migrations, fund mergers, liquidations, insurance policy activities, and other related events.• Organize and participate in regular project meetings and conference calls with clients and both internal and external stakeholders.• Conduct detailed gap analyses of client requirements, designing operating models aligned with GC's target operating model. Collaborate with the business change management team to explore solutions for any deviations.• Understand client needs regarding FX, manage the setup of liquid and restricted currencies, and negotiate the necessary underlying operational documentation.• Manage the negotiatio...