4 Jobs found

Description des tâches:Employé(-e) Administratif(-ve) - Customer DispatchHiérarchie en amont : Responsable ExpéditionDirection GénéraleSavoir :Maîtrise de l'outil informatiqueLangues : Français, Allemand, Luxembourgeois, AnglaisSavoir-faire :Prise de commandesAvoir l'esprit d'équipeÊtre dynamique et motivéÊtre autonomeSens de dialogue avec le clientÊtre disponible, mobile, flexible et incorruptibleTitulaire du permis de conduire catégorie BTâches :Prises de commandes (téléphone, courrier, Internet, mail, fax)FacturationFacturation non commercialeOrganisation des tournéesSuivi des dossiers clients spéciauxSuivi parc routierSuivi chauffeursEncodages commandes FoiresArchivages tournéesValidation des facturesSuivi des livraisons cadeaux fin d'annéeContrôle clôture fin du moisOrganisation et su...

About the role• Handle telephone calls and email requests from customers within the call center.• Build a relationship of trust, listen, and present a positive image of the company from the first contact.• Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system.• Offer simple, clear, and effective solutions with a commitment to impeccable customer service.• Provide appropriate responses and/or solutions to customer requests.• Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information.• Ensure confidentiality during the conversations and all related liaises with the client.About You• Previous experience in a customer...

About Clubee:Clubee is a B2B SaaS technology company active in the field of sports.Clubee pursues the vision of fully automating sports organizations (clubs, teams, federations) bygiving them a new, virtual assistant. Club managers take decisions, the virtual assistant does therest.That way, we bring fully automated communication, marketing, finance, CRM and more to sportsorganizations in Europe.Your responsibilities and main duties: Regularly meet with key account holders (sports federations and large clubs) Act to ensure customer success by offering training, guidance and support Enable customers to utilize all features of the platform Be responsible for customer onboarding Conduct product demonstrations for clients and prospects Respond to customer inquiries and analyze their issues Sta...

Description:We are looking for a Customer Care B2B specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding orders, deliveries, and associated services. You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.Responsabilities:     Respond to B2B client inquiries regarding order and delivery tracking.    Provide accurate information on lead times, availability, and service conditions.    Handle potential complaints related to orders and propose appropriate solutions.    Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.    Update customer i...