3 Jobs found

RH CONSEIL is looking for a CUSTOMER SERVICE REPRESENTATIVE in Niederkorn.ASSIGNMENT Provides services to retail clients based in Germany, Austria and Switzerland, from account set up, order processing, monitoring through to resolution of issues. Processes all customer requests and orders immediately and seamlessly. Coordinates ongoing promotional and advertising activities for our customers. Provides friendly and proactive responses to all customer questions and requests. Confirms and sends information regarding pricing, promotions, discounts, product availability and possible delivery dates. Updates regularly the customer database. Handles customer complaints in cooperation with the various departments involved. Analyses product availability and delivery availability in cooperation with ...

Description des tâches:Pour soutenir notre clientèle, nous recherchons un téléconseiller Customer Service Specialist qui sera basé dans notre centre de service client à Bertrange :-Se présenter au téléphone, vérifier l'identité et les coordonnées de l'interlocuteur.-Identifier l'objet de l'appel et fournir une assistance téléphonique et par email au service client. -Répondre aux questions sur les produits et apporter des réponses aux questions techniques de base. -Orienter le client et transférer son appel vers l'interlocuteur approprié.-Remplir les données clients dans les systèmes back-office.-Mettre à jour les systèmes (modifications du contrat, activation de nouveaux services, modification du statut du client).-Suivre et résoudre les demandes.Profil:Aisance informatique (Windows, Offic...

About the role• Handle telephone calls and email requests from customers within the call center.• Build a relationship of trust, listen, and present a positive image of the company from the first contact.• Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system.• Offer simple, clear, and effective solutions with a commitment to impeccable customer service.• Provide appropriate responses and/or solutions to customer requests.• Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information.• Ensure confidentiality during the conversations and all related liaises with the client.About You• Previous experience in a customer...