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  • Company IBM Luxembourg S.à r.l. in Other
    10.11.2019 Updated on: 12.11.2019

    Job Description: Management and responsibility for mailing systems of multiple clients:Incident / Service Request management:Assign incidents in IPC toolRegularly document the progress of resolutionDocument all available information in the resolution field for future analyzeResolve the incident by using the correct resolution & service codeInvolve Delivery Analyst in case of re-occurring incidentsServer and applications patching and updateChange execution:Review and approve / reject assigned changes within one day since assignmentReview and approve / reject changes assigned to different teams where our team is an approvalPrepare, execute and close the change (immediately after validating the result and with the appropriate code; latest in 2 working days)Problem management:Support other tea...

  • Company IBM Luxembourg S.à r.l. in Luxembourg
    10.11.2019 Updated on: 12.11.2019

    Description des tâches:Managment & responsability for support of production Linux/AIX systems of multiple clientsAssign incidents in IPC Toolresolve incidentschange executionproblem mgmtperforming system health check & configurationservice build24/7 support - on callProfile:Bachelor (Bac +3)Formation: ITOther skills:AIX UNIX LINUSCLOUDSOLARIS 9, 10, 11Bash/Shell scriptingVirtualizationSystem AdministratorIntroductionSystem Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of and access t...

  • Company CTG IT Solutions S.A., Computer Task Group IT Solutions S.A. in Other
    10.11.2019 Updated on: 13.11.2019

    ROLE PURPOSEWindows Engineers are part of the second/third level support for the end user services infrastructure.Engineers must demonstrate technical competence, maintain and manage critical infrastructure/systems and ensure the highest level of availability, performance and security.This role will also be called upon to assist application developers and all operational teams.YOUR MISSIONS- Focus on continuous improvement, automation and keeping systems running with optimal effectiveness and efficiency;- Manage the resolution of IT incidents and fulfilment of service requests as applicable;- Provide assistance for other processes such as release management, change management support etc.;- Play a key role in troubleshooting incidents (including indicators or precursors) in a timely manner...

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