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Technical Account ManagerWe are currently looking for a motivated and driven Technical Account Manager under a permanent contract. MISSIONS OF THE ROLE- Build, maintain, and be accountable for strong and long-lasting relationships with existing clients.- Pilot the day-to-day relationships with customers.- Ensure the coherence between the services delivered.- Support the customers in their requests and provide a close and optimal follow-up.- Serve as the lead point of contact for all customer account management matters and act as client's first level escalation level (after Customer Care involvement).- Ensure a high customer satisfaction and contribute to the customer satisfaction index through annual surveys, in collaboration with Marketing.- Organize quarterly meetings with each cust...