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About the role• Handle telephone calls and email requests from customers within the call center.• Build a relationship of trust, listen, and present a positive image of the company from the first contact.• Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system.• Offer simple, clear, and effective solutions with a commitment to impeccable customer service.• Provide appropriate responses and/or solutions to customer requests.• Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information.• Ensure confidentiality during the conversations and all related liaises with the client.About You• Previous experience in a customer...