Key Account Manager (Customer Success and Support) (m/f)

  • Customer Service Agent - (Banking) - Luxembourgish speaker - CDD

    Company IQ SOLUTIONS S.à r.l. in Leudelange
    04.04.2025 Updated on: 06.04.2025

    About the role• Handle telephone calls and email requests from customers within the call center.• Build a relationship of trust, listen, and present a positive image of the company from the first contact.• Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system.• Offer simple, clear, and effective solutions with a commitment to impeccable customer service.• Provide appropriate responses and/or solutions to customer requests.• Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information.• Ensure confidentiality during the conversations and all related liaises with the client.About You• Previous experience in a customer...

  • Customer care B2B (m/f)

    Company Inflow in Luxembourg
    02.04.2025 Updated on: 06.04.2025

    Description:We are looking for a Customer Care B2B specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding orders, deliveries, and associated services. You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.Responsabilities:     Respond to B2B client inquiries regarding order and delivery tracking.    Provide accurate information on lead times, availability, and service conditions.    Handle potential complaints related to orders and propose appropriate solutions.    Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.    Update customer i...